We want you to love every Tidyora product. We don't offer money refunds for delivered orders. Instead, if something isn't right, you have 30 days from delivery to request an exchange for another product.
How to request an exchange
- Email ayraeyriort@gmail.com with your order number and the reason for the exchange.
- We'll reply within 24 hours (Mon–Fri) with instructions.
- Please don't send items back without contacting us first — items sent without instructions can't be processed.
Eligibility
- Items must be unused, in original condition and packaging.
- An order number or proof of purchase is required.
- For hygiene reasons, items that have been in contact with food (such as choppers and food sealers) or used brush heads can only be exchanged if they arrived damaged or defective.
Damaged, defective or wrong items
Contact us within 30 days of delivery with a photo or short video of the issue. We'll send a free replacement — no return shipping cost for you.
Exchanges
Want a different product, color or size? Email us and we'll help you swap it.
Cancellations
You can cancel free of charge any time before your order ships.
See also our Refund Policy.